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Shipping & delivery
Information
Here at Hellwood we have done our very best to offer the greatest range of shipping options for our customers both at home and abroad.
Orders In The UK
Standard Shipping - Free
All orders placed in the UK are shipped Royal Mail Tracked 48 with free shipping. Please note this is a tracked service.
RM Tracked 24 - from £3
The tracked 24 service from Royal Mail provides tracking to the delivery point. (Please note all orders still require the same lead time prior to shipment.)
DPD Courier from £11.99
For those wanting a fully tracked and secure service can opt for shipping via DPD courier.
Orders In The EU
All orders within Europe have now been seperated into two zones.
ZONE 1 includes Germany, France, Italy Netherlands and Austria
ZONE 2 includes the rest of Europe
RM EU Zone 1 Tracked from £7
Orders will be shipped by Royal Mail. Please note this is now a tracked service.
RM EU Zone 2 from £10
Orders will be shipped by Royal Mail. Please note this is now a tracked service.
EU Courier from £24
This shipping method is tracked throughout its journey, and proof of delivery is obtained when delivered.
IMPORTANT NOTE
Due to changes enforced by Brexit, all orders placed from EU countries will be subject to regional Import Taxes payable upon delivery. To aid this, all EU customers must provide a telephone number with their order.More info available here.
Orders In The US
USPS Tracked from £7
All orders are tracked by USPS from dispatch to delivery. Tracking numbers sometimes take a couple of days to become available so if you haven't received your tracking number after a couple of days from dispatch, please get in touch.
DPD Courier Shipping - £38
For those making larger orders shipping via DPD courier will be the best value shipping option so will be the only option available.
Orders in Canada
Canada Tracked from £9
All orders are sent by Royal Mail International Tracked. Tracking numbers sometimes take a couple of days to become available so if you haven't received your tracking number after a couple of days from dispatch, please get in touch.
DPD Courier Shipping - £38
For those making larger orders shipping via DPD courier will be the best value shipping option so will be the only option available.
Orders For The Rest Of The World
Please note that as of July 1st we no longer offer an untracked shipment option.
RM Tracked International from £12
This is a proof of delivery service. When shipped your parcel is tracked as it enters the shipping country as well as proof being obtained when it's delivered.
DPD Courier Shipping - £38
This shipping method is tracked throughout its journey, and proof of delivery is obtained when delivered. It also offers the best value for larger orders.
Delivery Estimates
It is important to understand that we do not hold any items in stock. All of our shirts are printed on demand when ordered.Once your order is received it is passed on to our printers who aim to print, pack and dispatch your t-shirt within 5-7 working days.
From the date of dispatch, Royal Mail suggest the following average delivery times.
| Destination | Average delivery time | If dispatched on | Typically delivered by | Report to us if not arrived by |
| United Kingdom | 1-3 days | Monday 1st | Tuesday 2nd - Thursday 4th | Thursday 11th |
| Europe | 3-5 days | Monday 1st | Thursday 4th - Monday 8th | Monday 29th |
| Anywhere else | 5-10 days | Monday 1st | Saturday 6th - Friday 12th | Monday 29th |
Please note, we use different services within the UK, and many items can arrive extremely quickly (often 1-2 working days) however we have to advise that items can take their working day periods as stated in the average delivery time above.
Due to Royal Mail guidelines we have to allow a certain length of time for items to be delivered before they will be considered 'lost in post'.
For deliveries in the UK this is 10 days, the rest of the world the wait period is 28 days.
While it is rare for items to go missing, it can sometimes happen but on those rare occasions we'll do everything we can to assist and will, where necessary, arrange for a free replacement to be issued.